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News and views from the helm of Marshalls Consulting

Are You a Therapist or a Business Owner - or Both?

Are therapists also business owners? I think the answer is yes but many therapists don't see themselves as business owners at all. The standard answer is that they are therapists and they focus on helping people which is great but at the end of the day, everyone needs to pay bills and put food on the table.

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How Well Do You Know Your Customers?

One of the areas which we look at when we design a balanced scorecard is customers. Customers are the lifeblood of any business and if you don't know whether they are happy with what you have provided them, you don't know whether you are meeting their needs or not.

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